Shipping and returns
How and when your order ships, and what we can and can't take back.
When your order ships
We pack your order after your payment is confirmed on the network. Bitcoin can take longer to confirm than ETH, SOL, or XMR. You can check your order's status anytime from your account. When it ships, the order page shows your tracking number.
Packaging
Orders ship in plain outer packaging with no product branding, through a standard carrier.
Where we ship
US addresses only, and only to states listed as available on our Where we ship page.
Returns
Because these are consumable products, we can't accept returns of opened items. If your order arrives damaged, incomplete, or wrong, email us within 7 days of delivery with your order number and photos, and we'll make it right.
Lost or stuck packages
If your tracking hasn't updated in several days, email us with your order number and we'll follow up with the carrier.
Crypto payments
Crypto payments can't be reversed. If you underpaid, overpaid, or sent coins on the wrong network, email us right away with your order number and transaction ID.